Privacy Policy

At konluka, your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, www.konluka.com, or any related platforms, including mobile applications and sites (collectively, the "Site"). By accessing or using the Site, you agree to the terms outlined in this Privacy Policy. If you do not agree, please stop using the Site immediately.

We reserve the right to update this Privacy Policy at any time. Changes will take effect upon posting to the Site, with the "Last Updated" date reflecting modifications. Your continued use of the Site after changes signifies your acknowledgment and acceptance of the updated policy.

Information We Collect

We collect information to improve your experience and provide better services. This includes:

1. Personal Information

   • Name, email address, shipping address, phone number, and demographic details (e.g., age, gender, preferences).
   • This information is provided voluntarily during account creation, purchases, or interactions with the Site.

2. Automatically Collected Data

   • Information such as IP address, browser type, operating system, and browsing behavior.
   • For mobile devices, data may include device name, type, and location.

3. Payment Information

   • Details like credit card numbers and expiration dates for transactions.
   • Payment information is securely handled by our payment processors (e.g., PayPal) and not stored by us.

4. Mobile Device Data

   • Includes device ID, manufacturer, model, and location data.

5. Third-Party Data

   • Information from linked accounts (e.g., social media profiles).

6. Promotional Data

   • Details from contests, surveys, or promotional campaigns.

7. Mobile App Permissions

   • Location Data: For location-based services, adjustable in settings.
   • Device Access: Permissions for SMS or social media account data.
   • Push Notifications: For updates; can be disabled in settings.

How We Use Your Information

Your information helps us:

• Process orders, payments, and refunds.
• Manage accounts and provide personalized experiences.
• Deliver newsletters, updates, and promotional content.
• Enhance the Site’s functionality and ensure data security.
• Detect and prevent fraudulent or unauthorized activities.
• Respond to customer inquiries and improve services.

Sharing Your Information

We share information only when necessary:

1. Legal Compliance

   • To comply with laws, regulations, or legal processes.

2. Service Providers

   • For payment processing, data analysis, and marketing efforts.

3. Marketing Partners

   • With consent, for promotional activities.

4. Affiliates

   • Shared with subsidiaries or parent companies under the same privacy standards.

5. Social Media

   • Activities linked to your social accounts may be visible to your network.

Tracking and Analytics

1. Cookies and Tracking Technologies

   • Used to enhance functionality and personalize experiences.
   • Manage cookie preferences in your browser settings.

2. Internet-Based Advertising

   • Relevant ads may be displayed based on browsing behavior.

3. Analytics Tools

   • Non-personal data is collected to improve site performance.

Third-Party Links

The Site may link to external websites. konluka is not responsible for third-party privacy practices. Review their policies before sharing information.

Data Security

We implement robust measures to protect your data. However, no system can guarantee absolute security. By using the Site, you acknowledge potential risks associated with online data transmission.

Children’s Privacy

konluka does not knowingly collect data from individuals under the age of 13. Contact us at service@konluka.com if you believe such information has been collected.

Do-Not-Track Signals

While browsers may offer a Do-Not-Track (DNT) feature, we currently do not respond to DNT signals unless a formal standard is established.

Shopline Hosting

Our store is hosted by Shopline Inc., which securely stores your data. For details, refer to Shopline’s Privacy Policy.

Payment Processing

If you use a direct payment gateway, your credit card data is encrypted and managed per PCI-DSS standards. For further insights, see Shopline’s Terms.

Managing Your Information

1. Account Management

   • Update or delete your account via account settings or by contacting service@konluka.com.

2. Email Preferences

   • Opt out of communications by adjusting settings or contacting us.

3. Retention

   • Some data may be retained to prevent fraud, resolve disputes, or comply with legal obligations.

California Privacy Rights

1. Shine The Light Law

   • California residents can request a summary of personal data shared for marketing purposes once per year at no cost. Contact service@konluka.com to make a request.

2. Rights of Minors

   • Minors in California can request the removal of publicly posted data by emailing service@konluka.com.

Cookies

1. What Are Cookies?

   • Cookies are small files stored on your device to improve your experience.

2. Types of Cookies Used:

   • Essential Cookies: Enable core functionalities like shopping cart and checkout.
   • Social Media Cookies: Integrate sharing features.
   • Visitor Statistics Cookies: Track site performance.
   • Advertising Cookies: Provide tailored offers.

3. Managing Cookies

   • Adjust preferences in your browser settings. Blocking some cookies may limit functionality.

The konluka customer service team can be reached at :

Tel : +86 176 0767 5177

E-mail : service@konluka.com

Company Address : East Room, 6th Floor, Unit 2, Building 9, Zhengshang Xinghan Garden, No. 12 Hanqi Road, Guying Town, Huiji District, Zhengzhou City, Henan Province, China

Company Name : Zhengzhou Xiaopi Department Store Co., Ltd.

Working Time : Mon - Fri 08:00-17:00(UTC+8)